jl77 Privacy Policy

This Privacy Policy ("Policy") is issued by jl77 ("jl77", "we", "us", "our") and governs the collection, use, storage, disclosure and deletion of personal data obtained from individuals ("you", "your", "Player") who access or use the jl77 online casino and sports betting platform, available at https://jl77.io and all associated subdomains and mobile interfaces (the "Platform").

This Policy applies to all personal data processed by jl77 in connection with your use of the Platform, regardless of how you access it — whether via desktop browser, mobile browser, or any jl77-branded application. It applies to registered players, unregistered visitors, and any individual who contacts jl77's customer support team.

By accessing or using the jl77 Platform, you acknowledge that you have read, understood, and agreed to the data practices described in this Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately. This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference.

For the purposes of applicable data protection law, jl77 acts as the data controller in respect of the personal data it processes about players and visitors to the Platform. As data controller, jl77 determines the purposes and means by which personal data is processed.

Our designated data protection contact can be reached at the following address for all privacy-related enquiries, data access requests, correction requests, and deletion requests:

• Platform: jl77 — https://jl77.io
• Contact email (plain text — not clickable): [email protected]
• Support availability: 24 hours a day, 7 days a week
• Response time zone: Bangladesh Standard Time (BST, UTC+6)

All data protection enquiries directed to [email protected] will be acknowledged within 48 hours and substantively addressed within 14 calendar days of receipt, consistent with our obligations under applicable data protection requirements.

jl77 collects personal data from you in three primary ways: information you provide directly to us, information generated automatically when you use the Platform, and information obtained from third parties in limited circumstances. The categories of personal data we collect are described below.

3.1 Information You Provide Directly

• Registration data: Your full legal name, date of birth, mobile phone number, and the mobile money account number (bKash, Nagad, Rocket, or Upay) you associate with your jl77 account.
• Identity verification (KYC) documents: Copies of your National Identity Card (NID), passport, or other government-issued identification documents submitted to satisfy our age and identity verification requirements.
• Financial data: Payment method details, transaction history, deposit and withdrawal records. Note that jl77 does not store full card numbers or mobile banking PINs — payment processing is handled by our accredited payment partners.
• Communications: The content of messages you send to our customer support team via live chat, email, or any other support channel, together with metadata such as time, date, and channel.
• Responsible gaming preferences: Self-exclusion requests, deposit limits, session reminders, and cooling-off periods that you set via the Platform.

3.2 Information Collected Automatically

• Device and access data: IP address, browser type and version, operating system, device type, screen resolution, and language settings.
• Usage data: Pages visited on the Platform, time spent on each page, games launched, bet history, session duration, and navigation paths.
• Cookie and tracking data: Information collected via cookies, pixel tags, and similar technologies as described in Section 7 of this Policy.
• Geolocation data: Approximate geographic location derived from your IP address, used to ensure compliance with applicable access restrictions.

3.3 Information Received from Third Parties

• Payment processors: Transaction status confirmations from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank and other payment partners used to verify that deposits and withdrawals have been processed correctly.
• Game providers: Game session data and round outcomes from certified Game Providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi, used for dispute resolution and game integrity verification.
• Fraud and risk screening: In limited circumstances, jl77 may cross-reference account data against third-party fraud detection databases to protect the Platform against money laundering, bonus abuse, and other fraudulent activity.

jl77 uses the personal data it collects only for the purposes described in this Policy. We do not use your data for purposes that are incompatible with the reasons for which it was originally collected. The primary purposes for which we process your personal data are:

• Account management: To create and maintain your jl77 player account, verify your identity and age, and manage your account settings and preferences.
• Service delivery: To provide access to casino games, sports betting markets, live dealer tables, and all other Platform features to which you are entitled as a registered player.
• Payment processing: To process deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment methods, and to maintain accurate transaction records.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeover attempts, bonus abuse, money laundering, and other prohibited activities that could harm the Platform or other players.
• Legal and regulatory compliance: To comply with applicable legal obligations, including age verification requirements, anti-money laundering obligations, and responding to lawful requests from competent authorities.
• Responsible gaming: To monitor player behaviour for indicators of problem gambling, to enforce self-exclusion and deposit limit settings, and to provide appropriate interventions where required.
• Customer support: To respond to your enquiries, resolve complaints, and provide assistance via our live chat and email support channels.
• Platform improvement: To analyse aggregated, anonymised usage data to understand how the Platform is used and to improve its design, features, and performance.
• Marketing communications: To send you promotional offers, bonus notifications, and relevant updates about jl77 services — but only where you have provided your consent to receive such communications and have not subsequently withdrawn that consent.

jl77 will not use your personal data to make automated decisions that produce significant legal effects about you without providing you an opportunity to request human review of that decision.

jl77 processes your personal data on the following legal grounds, depending on the specific processing activity:

• Contract performance: Processing that is necessary to fulfil our contractual obligations to you as a registered player — including account management, payment processing, and service delivery — is carried out on the basis that it is necessary for the performance of the contract between you and jl77.
• Legal obligation: Processing required to comply with applicable legal requirements, including age verification, KYC identity verification, anti-money laundering checks, and responding to lawful authority requests, is carried out on the basis of legal obligation.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics is carried out on the basis of jl77's legitimate interests in operating a safe, secure, and fair platform, provided that those interests are not overridden by your rights and interests.
• Consent: Processing for direct marketing communications and the setting of non-essential cookies is carried out on the basis of your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

jl77 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your personal data only in the limited circumstances described below, and only to the extent necessary to fulfil the stated purpose:

• Payment processors: We share transaction data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank and other payment partners to facilitate deposits and withdrawals. These partners are independently bound by applicable data protection and financial regulation requirements.
• Game providers: We share game session identifiers and account references with third-party Game Providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi, solely for the purpose of delivering their games through the jl77 Platform and resolving any game-related disputes.
• Fraud detection and risk services: We may share limited account and transaction data with specialist third-party fraud screening services for the purpose of detecting and preventing fraudulent activity, money laundering, and abuse of the Platform.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by applicable law, court order, or other legally binding directive.
• Professional advisers: We may share personal data with our legal, financial, or auditing advisers on a strictly confidential basis where necessary to obtain professional advice or to protect jl77's legal rights.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of jl77's assets, personal data held by jl77 may be transferred to the acquiring entity, subject to equivalent data protection obligations being imposed on the transferee.

jl77 uses cookies and similar tracking technologies on the Platform. A cookie is a small text file placed on your device by a website you visit. Cookies allow the Platform to remember information about your visit, making the experience more useful and efficient on subsequent visits.

Types of cookies we use:

Essential and security cookies are strictly necessary for the safe operation of the Platform and cannot be switched off. Functional and analytics cookies are set only with your consent. You may manage your cookie preferences at any time by adjusting your browser settings to block or delete cookies. Please note that disabling certain cookies may affect the functionality of the Platform.

jl77 does not use third-party advertising cookies or allow advertising networks to track your activity on the Platform for the purpose of serving targeted advertisements on other websites.

jl77 retains personal data only for as long as is necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by applicable law. The following retention periods apply to the main categories of personal data we hold:

When personal data reaches the end of its applicable retention period and is no longer required for any legitimate purpose, jl77 will securely delete or anonymise it in a manner that prevents recovery. Note that self-exclusion records are retained indefinitely as a responsible gaming safeguard, even if a player's account is otherwise closed.

jl77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our key security measures include:

• 256-bit SSL/TLS encryption: All data transmitted between your device and jl77's servers is encrypted using industry-standard SSL/TLS protocols. Our platform enforces HTTPS on all connections and does not permit unencrypted HTTP access.
• Encrypted data storage: Sensitive data fields — including payment account references and identity document copies — are stored using encryption at rest on jl77's secure servers.
• Access controls: Access to personal data within jl77's systems is restricted to personnel who require it to perform their job functions, under a strict principle of least privilege. All internal access is logged and subject to periodic review.
• Two-factor authentication (2FA): jl77 supports and encourages the use of two-factor authentication on player accounts to provide an additional layer of protection against unauthorised access.
• Intrusion detection and monitoring: jl77 operates continuous network monitoring and intrusion detection systems to identify and respond to potential security threats in real time.
• Third-party security audits: jl77's platform and security infrastructure are subject to periodic third-party security assessments to identify and remediate vulnerabilities.
• Incident response: jl77 maintains a documented security incident response plan. In the event of a data breach that poses a risk to player rights and freedoms, jl77 will notify affected players without undue delay.

While jl77 takes all reasonable precautions to protect your personal data, no online platform can guarantee absolute security against all threats. You play an important role in keeping your account secure by maintaining the confidentiality of your login credentials and reporting any suspected security compromise to our support team immediately.

As an individual whose personal data is processed by jl77, you have the following rights in respect of your personal data. These rights may be exercised at any time by contacting our support team at [email protected]:

• Right of access: You have the right to request a copy of the personal data jl77 holds about you, together with information about how it is used and on what legal basis. We will provide this information within 14 calendar days of receiving a verified request.
• Right to rectification: If any personal data jl77 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update certain account details directly from your account dashboard.
• Right to erasure: You may request that jl77 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where the data has been processed unlawfully. This right is subject to legal retention obligations — jl77 cannot delete data that must be retained under applicable law, including transaction records and self-exclusion records.
• Right to restriction: You have the right to request that jl77 restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data while jl77 verifies it.
• Right to data portability: Where processing is based on your consent or on contract performance, and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing based on jl77's legitimate interests. jl77 will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests, rights and freedoms.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

The jl77 Platform is strictly intended for adults aged 21+ only. jl77 does not knowingly collect personal data from any individual under the age of 21 and does not permit any person under 21 to register an account or access real-money gaming features.

jl77 employs age verification procedures at the point of registration and prior to processing withdrawal requests to detect and prevent access by minors. These procedures include verification of government-issued identity documents confirming date of birth.

If jl77 becomes aware that personal data has been collected from an individual who is under the age of 21, we will immediately suspend the relevant account, forfeit any associated winnings, return any deposits where practicable, and permanently delete the associated personal data, subject to any legal retention obligations that may apply.

Parents and guardians who have reason to believe that a minor in their care has accessed the jl77 Platform are encouraged to contact our support team immediately at [email protected] so that appropriate action can be taken without delay.

The jl77 Platform may integrate third-party services — such as live game streams from certified Game Providers including Pragmatic Play, Evolution Gaming and Ezugi — that are delivered through embedded interfaces within the Platform. While jl77 selects its third-party partners carefully, jl77 is not responsible for the privacy practices of those third-party providers.

Each Game Provider and payment processor with whom jl77 works is required, as a condition of our commercial agreements with them, to maintain data security standards consistent with industry norms and to process personal data only for the specific purposes for which it has been shared. jl77 does not authorise its third-party service providers to use player data for their own independent commercial purposes.

Game Providers may collect technical session data directly from your device during a game session for the purposes of game delivery and integrity. We encourage you to review the privacy policies of the respective Game Providers if you wish to understand their own data practices in detail.

jl77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. When material changes are made to this Policy, jl77 will notify registered players via the mobile number or contact address associated with their account, or by displaying a prominent notice on the Platform, no less than 7 days before the changes take effect.

Minor or non-material amendments — such as corrections to typographical errors, clarifications that do not alter the substance of the Policy, or updates to contact information — may be made without prior notice, though the updated Policy will always be published on this page with the revised effective date clearly indicated.

Your continued use of the jl77 Platform after the effective date of any amendment to this Privacy Policy constitutes your acknowledgement and acceptance of the updated terms. If you do not accept the amended Policy, you must discontinue use of the Platform and close your account.

All privacy-related enquiries, data access requests, correction requests, deletion requests, and objections to processing should be directed to jl77's support team using the contact details below. All communications will be handled with strict confidentiality.

• Live chat: Available 24/7 directly on the j l77 Platform — average response time 2–5 minutes
• Email (plain text — not clickable): [email protected]
• Support hours: 24 hours a day, 7 days a week
• Time zone: Bangladesh Standard Time (BST, UTC+6)

When submitting a data access or deletion request by email, please include your registered account username and the mobile number associated with your jl77 account so that we can verify your identity and locate your records efficiently. We will acknowledge your request within 48 hours and provide a substantive response within 14 calendar days.

If you are not satisfied with jl77's response to a privacy concern, you have the right to escalate your complaint to the relevant data protection authority or seek independent legal advice. jl77 encourages you to contact us directly in the first instance so that we have the opportunity to address your concern before any formal escalation.